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How
to Order Dear Customer! We sincerely appreciate your interest in Highland Lighting , and will strive to do everything possible to ensure your satisfaction. We have been fulfilling orders world-wide via the Internet since 1998. You may telephone your order to (502) 224-5018 seven days a week between 10:00 AM and 8:00 PM Eastern Time. If for any reason, we are unavailable, please leave a message and we will return your call promptly. You may fax your order to (502) 212-9186 any time. We also have a secure web page
order form at We accept payment via Visa, MasterCard, Discover or American Express. If you would like to place an order and pay by check or money order, just mail us the old-fashioned way at: The
Bernheim Mansion (Please make checks payable to Highland Lighting, Inc) Be sure to tell us clearly the items you need (part number, description and quantity), and where you would like the items shipped. Please include a telephone number and email address where you may be reached so that we may contact you quickly. Our Selection Frankly, we are too small to stock every item we offer on-line, but because of constant requests for those harder to find items, we have included them to try to make available to you the broadest selection of the highest quality crystal possible. We are constantly looking for new sources to broaden our selection even further, so check back periodically if you have not found the prism or part you are looking for. Shipping In-stock items ordered by credit card normally ship within 2 business days. However, please realize that much of our offering consists of rarely needed items that we may or may not have immediately available in stock, or special order items. These usually ship to you within 7 to 10 business days, though occasionally delays may be encountered beyond our control. Rush orders can be arranged for most items subject to a $50 minimum order, though we would have to pass on any extra charges we incur. Your credit card will be billed only when the items are actually shipped. We will make every effort to notify you if we expect any unusual delay. Orders by check may be subject to a short delay while the check is processed. Please note, there will be a shipping charge of $5.00-$8.50 up to 3#, $6.50-$10 for 4#, $7.50-$11 for 5#. Much of the final shipping cost depends on your location, your type of address and type of shipping. We charge no more than our actual cost for shipping with exception of a $5 minimum. Shipping will be by UPS or USPS priority. UPS charges by distance, if you are a business address (cheaper) or if you are in what they consider a remote location (more expensive). Insurance to $100 is included in basic UPS shipping. We will add extra insurance to cover higher value orders at the standard UPS discount rate offered to shippers. Returns We make every effort to provide the highest quality products. There are a large number of available items that we refuse to present to you because we are not satisfied with them ourselves. If you receive an item that is broken or flawed, we will gladly replace it or refund your money. All other returns are subject to a 25% restocking fee. To return an item, please call us within 15 days of the receipt of your order at (502) 224-5018, or email us at info@highlandlighting.com . Please tell us what the problem is so that we can use that information to improve our service or offerings. When we receive your return, we will promptly refund your purchase price, less shipping. (We will refund shipping as well if the return is due to clearly demonstrated substandard quality). We can not accept returns of items that have been used, damaged or altered by you. This includes bent pinning, returns of partial crystal chains, etc. Return requests after 15 days will be taken on a case by case basis. We will normally not accept any returns after 30 days, but may, at our discretion, issue a credit that may be applied to future purchases. We ask you to bear in mind that the replacement prisms offered on this web site are the closest matches to the antique traditional prisms that can be found. However, because of variations over the last century or so, and the fact that most of them have been hand cut and finished, the prisms may not be an exact match to your existing antique prisms. Also, please remember that when we use "inch" measurements on European glass, we are only approximating the actual measurements. For instance, a 4" prism is usually 100mm European (3.94"), with miniscule variations due to the fact that the pieces are hand cut and finished. This is not considered a flaw. Please see our page on metric to US conversions at http://www.highlandlighting.com/conversion.htm. Thank you, again! We do appreciate your business! Click to go to our Secure Order Form
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Remember, prism sizes, for measurement purposes, do not include the top bead. Glass
and Crystal Brass
How to Order
Highland
Lighting Minimum
Order $25, please
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